Old+Yearbooks

>> UCLA University Archives >> 21560 Charles E. Young Research Library >> Los Angeles, California 90095-1575 >> >> +1.310.825.4068 (reference phone queries) >> univ-archives@library.ucla.edu (reference email queries)
 * Customer asking to look up information from past yearbooks or want to get access to past yearbooks**
 * 1) Refer the customer to the UCLA University Archives, which has a complete run of yearbooks starting with the 1919 - 1920 school year.
 * 2) You can refer the customer to the following person (please occasionally check on this information in case she no longer works there):
 * Charlotte B. Brown
 * 1) The UCLA University Archives is also set up to handle most queries relating to the history of UCLA, and if they can't locate the information needed, they usually know who can.


 * Customer ordering past yearbooks**
 * 1) Check the list provided by Mike to see if we have the specific book that the customer is requesting
 * 2) Check the cabinets in the Conference Room to make sure we have the yearbook
 * If we don't have the book, contact Mike so he can grab the book from the storage
 * 1) Every time we sell a past yearbook, send Mike an e-mail to inform him that a customer has "__purchased__" a past yearbook (this is so that he can update the inventory).


 * Customer picking up past yearbooks**
 * 1) Check to make sure we have the book the customer is looking for.
 * 2) Determine if the customer has ordered a book (check the sales history / distribution list). If not, then be sure the customer pays before we hand over the yearbook.
 * 3) Have the customer sign (on the distribution list, sales record, or just a printed piece of paper that indicates the customer's name, the date of the pick up, and his/her signature) so we have a record of his/her pickup.
 * 4) Send Mike an e-mail to inform him that a customer has picked a past yearbook (indicate the year of the book) and that the book was either "__already paid-for in the past__" or "__paid for this academic year__".


 * Customer asks to have the yearbooks shipped**
 * 1) Check to make sure we have the book the customer is looking for.
 * 2) Check to make sure the customer has paid for shipping & handling fee. If not, make sure the customer has paid for shipping & handling fee **__prior__**to shipping the book out.
 * Domestic shipping: $15
 * International shipping: check USPS for the rate based on the size, weight, and destination, and charge the customer that rate.
 * 1) Pack the yearbook in the bubble-wrapper envelop, available in the boxes above the cabinets (if there's no more envelops, ask the front desk for more or they can place an order for more)
 * 2) Log the shipping order in the shipping log (indicate the name of the customer, year of the book shipped, address the book was sent to, date the book was shipped, and the person who handled the shipping order). This is so that we have a record of the shipping.
 * 3) Send Mike an e-mail to inform him that we have sent a customer a past yearbook, and indicate whether the book was already paid for in the past or if the customer bought the book during this transaction.